At Microtech Computer Trading LLC, we are committed to providing high-quality new and refurbished computers, IT hardware, and peripherals. We strive to ensure that every order meets your expectations. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Eligibility for Refunds
Refunds or exchanges are applicable only if:

• The product is defective, damaged during shipping, or not as described.

• The request is made within 7 days of receiving the product.

• The product is returned in its original packaging along with all accessories, manuals, and invoices.

2. Non-Refundable Items
Please note that the following items are not eligible for refunds:

• Products damaged due to misuse, negligence, or unauthorized repairs.

• Items that have been altered or customized after purchase.

• Consumables such as batteries or peripherals unless they arrive damaged or defective.

3. Process for Refunds
To request a refund or exchange:

1. Contact us via email at info@microtech.ae or phone at +971 54 303 3564 within 7 days of delivery.

2. Provide your order number, product details, and a brief description of the issue.

3. Our team will review your request and guide you through the return process.

4. Refund Method

• Approved refunds will be processed via the original payment method within 7–14 business days of receiving the returned product.

• Shipping or delivery charges are non-refundable unless the return is due to our error.

5. Exchanges

• If a product is defective or damaged, we can offer a replacement of the same product, subject to availability.

• If the same product is unavailable, a refund will be issued.

6. Contact Information
For any questions regarding refunds, returns, or exchanges, please contact:
Microtech Computer Trading LLC
Email: support@microtech.ae
Phone: +971 54 303 3564